Bill Pay Assistance

Assistance Programs

The Village of Yellow Springs Utilities Office understands that hardships can occur making it difficult to pay your monthly bills. Customers can contact the following assistance programs in the area who may be able to provide assistance in a time of need:

Job and Family Services 937-562-6000
CAP (Community Action Partnership) 937-376-7747
YSEA (Yellow Springs Emergency Assistance) Text only: 937-545-0146
St. Vincent De Paul 937-372-3193 ext.112
HEAP (Home Energy Assistance Program) 1-800-282-0880
United Way 937-225-3000
Veterans Services 937-562-6030

Utility Round-Up Program (URUP)

This program was created to assist Yellow Springs residents who are in threat of disconnection of their utility services. The program is funded entirely from citizen donations. Residents may only apply once per six months. Available funds are disbursed monthly on a first-come, first-served basis. Applicants must meet the program parameters listed below.

  • Applicant must be at risk of utility shut-off.

  • The Utility Round-Up Program may be used only once per six months.

  • Assistance is available for up to $400.

  • If the past due balance exceeds $400 (or amount approved), the remaining past due balance must be paid before scheduled disconnection. Funds will not be disbursed for the Utility Round-Up Program until this is done.

  • Accepted applicants must enroll in a payment plan for the remainder of the account balance unless they can provide paperwork from their landlord prohibiting payment plans.

  • All applications are due by the 20th day of the month to be eligible for consideration.

The Utility Round-Up Application is located at the bottom of this page. Feel free to download and complete. Return the application to the Yellow Springs Utility Office in the Brayan Center located at 100 Dayton St. Yellow Springs, Ohio, 45387. For further information, please contact the Utility Office: 937-767-7202 ext.2

Payment Agreements

In addition to the assistance programs outlined above, the Village also offers payment agreements to customers that face undue hardships and may require special arrangements to bring their account current. Customers must complete a  Request for Payment Agreement form and submit it along with a written request outlining their hardship and submit it to the Village Utilities Office to apply for a payment arrangement.  If granted, a signed payment agreement must be arranged before any impending disconnection date. The balance on the agreement will be evenly distributed over a mutually agreed-upon time frame not to exceed six months unless otherwise approved by the Finance Director. This agreed-upon amount will be expected to be paid along with the current month’s bill.  The customer will receive a separate copy of their bill with the revised amount due based on the payment agreement.   

Customers who are on payment agreements will carry a past due balance noted on their account. If the customer resides in a rental property, it is the policy of the Village to notify property owners of any tenant’s with past due balances.

Should a customer default on their payment agreement, a notice of disconnection will be hand delivered to the customer as well as the property owner if the customer lives in a rental property. If payment is not made within 48 hours, the utility service will be disconnected. Village staff will check both drop boxes at 7:30 am on the day of disconnection and if no payment has been received at that time, Village staff will be dispatched to disconnect service.

In order to reinstate utilities, the account must be brought current, including any re-connection fees.  The only methods of payment accepted at this time will be cash, money order or credit card. No checks will be accepted. Once a customer defaults on a payment agreement, they will not be granted another payment agreement without approval by the Finance Director.

Customers will be allowed to enter into one payment agreement per year.

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Contact Us

The John Bryan Community Center (more)
100 Dayton St
Yellow Springs, OH 45387
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  • Phone: (937) 767-7202 x 2
  • Fax: (937) 767-3714
  • Staff Directory
  • Office Hours:
    Village Utilities Office window is open from 8am to 4:30 pm Mon-Fri

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