Bill Pay Assistance

Assistance Programs

The Village of Yellow Springs Utilities Office understands that hardships can occur making it difficult to pay your monthly bills. Customers can contact the following assistance programs in the area who may be able to provide assistance in a time of need:

Job and Family Services - 937-562-6000

Community Action Partnership - 937-376-7747

Starfish - 937-545-0146

St. Vincent De Paul - 937-372-3193

HEAP - 1-800-828-0880

FISH - 222/54444 or 879-1313

United Way - 225-3000

Veterans Services - 562-6030

Payment Agreements

In addition to the assistance programs outlined above, the Village also offers payment agreements to customers that face undue hardships and may require special arrangements to bring their account current. Customers must complete a  Request for Payment Agreement form and submit it along with a written request outlining their hardship and submit to the Village Utilities Office to apply for a payment arrangement.  If granted, a signed payment agreement must be arranged before any impending disconnection date. The balance on the agreement will be evenly distributed over a mutually agreed upon time frame not to exceed six months unless otherwise approved by the Finance Director. This agreed upon amount will be expected to be paid along with the current month’s bill.  The customer will receive a separate copy of their bill with the revised amount due based on the payment agreement.   

Customers who are on payment agreements will carry a past due balance noted on their account. If the customer resides in a rental property, it is the policy of the Village to notify property owners of any tenant’s with past due balances.

Should a customer default on their payment agreement, a notice of disconnection will be hand delivered to the customer as well as the property owner if the customer lives in a rental property. If payment is not made within 48 hours, the utility service will be disconnected. Village staff will check both drop boxes at 7:30 am on the day of disconnection and if no payment has been received at that time, Village staff will be dispatched to disconnect service.

In order to reinstate utilities, the account must be brought current, including any re-connection fees.  The only methods of payment accepted at this time will be cash, money order or credit card. No checks will be accepted. Once a customer defaults on a payment agreement, they will not be granted another payment agreement without approval by the Finance Director.

Customers will be allowed to enter into one payment agreement per year.

Contact Us

The John Bryan Community Center (more)
100 Dayton St
Yellow Springs, OH 45387
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  • Phone: (937) 767-7202 x 221
  • Staff Directory
  • Office Hours:
    Village Utilities Office staff are available to assist customers with questions and concerns from 7:30 am - 3:30 pm. It should be noted that payments can only be processed during the hours that the window is open

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